Hi there,
During the closing months of 2022, we’ve had the pleasure of developing, delivering, and testing some exciting new initiatives here at Mäd.
As we begin to look towards 2023, we’ve identified new ways to build upon our multi-disciplinary strengths, seeking out ways to deliver as much value as possible to our new and existing clients. With this, a particularly exciting service area we’ve been building out is business process analysis and design.
For those of you who have worked with us before, you will already be familiar with the detailed foundational work we undertake during each and every project. Oftentimes, the foundational work we deliver is tightly linked to business process analysis and design. Through discussions with our clients, we’ve recognized that the same methodologies and principles found in human-centric design are extremely effective at quickly analyzing business processes and effectively identifying any pain points that may be hindering an organization’s true potential.
All this ties back to our mission to unlock strategic thinking in the world’s leading organizations, and we’re delighted to be developing valuable new initiatives to support this.
Kieran Glover — Managing Director
It’s not uncommon for people to get confused with the concept of “consulting” — it’s quite vague, and even as a consulting company, we (admittedly) have trouble summarizing our service offerings and our work clearly. In this excerpt from our insight on how to analyze business processes, we answer the question of what consultancies are, and why companies can benefit from their services.
A consultancy is a professional service firm that provides advice to businesses and organizations. The industries that a consultancy serves can vary, and its offerings can include anything from advising on strategy and operations to providing sales and marketing insights, HR services, or supporting companies in their digital transformation efforts (one of Mäd’s areas of expertise).
Companies work with consulting services to improve their performance in certain areas instead of hiring specialists or entire departments. If they do have an in-house team, consultants can still support them in areas that are lacking.
Essentially, consultancies provide guidance on strategic decisions — for some businesses, this could be the question of what new products or services to launch, and when and how to do so.
Mäd has worked with a number of major Cambodian financial institutions, including Amret MFI, Canadia Bank, Vattanac Bank, and Pi Pay. We’ve seen firsthand how local financial firms have embraced industry trends, continuously striving to expand and improve their service offerings.
Read our white paper to find out more about the development of mobile banking in Cambodia.
Visit our Financial Institutions page to learn more about our services.
You might already know from our past newsletters that we’ve been actively preparing to publish our first ebook, Work Like Mäd. If you haven’t received our previous email, we’d like to invite you again to read a complementary chapter of Work Like Mäd to get a preview of what’s to come!
Should you trust your intuition, or rely on your analytical decisions? As a consulting firm, at Mäd we rely on good decision-making to achieve results — so this is a dilemma some of us might often face when advising clients or proposing strategic changes. In this excerpt from his book, cognitive scientist Gary Klein explores the credibility of intuition and how it is affected by experience and feedback.
Facts change all the time. While we gain more knowledge on certain subjects, some information quickly becomes outdated or even obsolete — in fact, much of what we know might soon be incorrect. Everything has a half-life, from chemical elements and drugs to information, documents, marketing campaigns, and even careers and business models. But understanding and applying the concept of half-lives can also help you determine where you should invest your time and energy in daily life.
Lastly, with 2023 fast approaching, much like what we’ve been doing here at Mäd, it’s time to look ahead and sketch out what the strategic roadmap looks like for your firm.
If you would like to discuss this with us, our team will be delighted to assist you with any questions or inquiries you may have.
We hope you had a productive November and all the best for the month ahead.
Until next time!
