Innovation is at the core of any successful business. This is a key notion that guides how we think, work, and create at Mäd.
In today's digital era, where technological advancements are happening at an unprecedented pace, it has become crucial for organizations to redesign and improve their business models. This means rethinking the way a company crafts, delivers and captures value.
Adding to our past discussion on why some companies struggle with business innovation, let’s explore the concept of business model innovation and how companies can leverage it to succeed in the digital age.
A company's business model is the foundation on which it builds its operations and revenue streams. Essentially, it is a blueprint for how an organization produces and distributes value.
Each business model should encompass six key elements:
1. The value proposition — A statement that clearly articulates the unique value that the company offers to its customers and sets it apart from competitors.
2. Target customers — A specific group of customers that the company aims to serve with its products or services.
3. Channels — The various methods through which the business delivers its products or services to its customer base.
4. Customer relationships — The ways in which the company interacts and engages with its customers to build strong, long-lasting relationships.
5. Revenue streams — The sources of revenue that the business relies on to sustain its operations and generate profits.
6. Key resources and activities — The critical assets and operations that the company requires to deliver its products or services efficiently.
The key to a well-designed business model is to concretely define each of these elements and then align them in a way that generates sustainable and profitable outcomes.
When it comes to remodeling, companies might make changes to one or more of these factors: for instance, a strong value proposition is essential to attracting and retaining customers, so it's crucial to invest time and resources into crafting a unique and compelling offering.
So, what does innovation look like for a business model?
Business model innovation is the process of ideating, developing, and implementing a new business model — or refreshing the existing one. Typically, this is done by identifying new opportunities in areas like product development or emerging markets and then developing a strategy to take advantage of the circumstances.
Transforming a company’s business model can involve making significant changes to its operations, products or services, target markets, and sources of revenue. In a digital-first market, however, it’s not just about introducing novel offerings — it’s also about finding new ways of delivering them to customers.
When creating a business model rooted in digital, it’s helpful to think about the broader relationship between digital transformation and business innovation.
The digital-first world we live in has brought significant shifts not just to the business landscape but also to how people go about their daily lives. New technologies, digital products, convenient services, and omnichannel options have transformed the ways we communicate, consume, and do business.
Digital transformation has also impacted how companies operate, opening up new opportunities to create and convey value to customers. It has enabled businesses to reach more diverse groups, offer new products and services, and perform more efficiently.
Altogether, this presents a robust argument for embracing digital innovation to develop new business models, particularly by rethinking value propositions and locating new sources of revenue.
A value proposition is the unique benefit or advantage that a company offers to its customers. It answers the question, "Why should a person choose our product or service over others in the market?".
Defining new value propositions is a key element of business model innovation, as it enables businesses to consistently differentiate themselves from their competitors and eventually capture new revenue streams.
To craft strong value propositions, companies need to understand the changing needs and preferences of their target audience, and identify gaps or unmet demands in the market. This can be done through market research, customer feedback, and industry trends analysis. Conveniently, digital tools and technologies can optimize the research and analysis process, providing deeper insight.
To drive business growth, companies can develop new products or services that address customer needs and differ from competitors.
When adapting to a digital-first world, a company’s revised value propositions can include things like personalized experiences, convenient online services, or access to exclusive digital content. For example, a clothing brand can use data analytics to better understand their buyers’ preferences, and then create personalized shopping experiences through targeted recommendations.
However, new value propositions can also be created by repositioning existing products or services in the market. This involves identifying new target customers or use cases for the current products or services.
Businesses can also leverage new technologies to deliver existing offerings in new ways. For example, a company that provides consulting services can introduce digital consulting alternatives, like webinars or online courses, to appeal to a broader and more modern customer base.
Developing new value propositions can improve a company's profitability by increasing customer satisfaction and loyalty, generating new sources of revenue, and reducing costs through operational efficiencies.
But why do some companies specializing in one product or service suddenly decide to introduce a new one (that is often uncharacteristic to their brand)?
New additions to a business’s range of offerings are just one way to add new streams of revenue. Often, this will allow a company to target wider audiences, gaining new customers and, thus, accumulating profit.
Revenue streams are the different ways that a company generates income. So, innovating revenue streams involves developing new, creative methods of generating profit that continue to align with customers’ evolving needs and preferences. (And this is directly connected with value propositions — usually, defining new ways of offering value can lead to increased revenue.)
Largely due to the possibilities that technology brings, businesses have many more opportunities to generate revenue than just by introducing new products or services.
Most companies can experiment with developing new pricing models or exploring new markets. Businesses with an already strong digital presence can benefit from offering more options on their platform, such as subscription-based models, freemium plans, and pay-per-use deals. For example, a company that sells a subscription-based service may consider adding a free trial or a low-cost introductory plan to attract new customers.
Alternatively, companies may develop a new product or service that complements their existing offerings and generates additional revenue. Whatever the approach, businesses need to be open to experimentation, willing to take risks, and stay ahead of the competition to remain successful.
Business model innovation can be demanding and risky — like any transformation, it taps into significant resources, time, and effort.
One of the biggest challenges for companies is resistance to change. Employees and stakeholders may be unwilling to embrace shifts that could impact their roles, responsibilities, or interests. They may also be facing uncertainty and ambiguity: after all, business model innovation involves exploring new territory, which can be disruptive and unpredictable. It also often holds no guarantee of success and profitability!
To overcome these roadblocks, organizations should prioritize developing a culture of innovation. This means cultivating a willingness to experiment, take risks, and embrace change across the whole company, communicating the benefits of innovation to both employees and stakeholders and involving them in the innovation process. This will help to create a shared sense of purpose and ownership of the innovation initiatives.
Companies also need to be prepared to fail fast and learn from their failures, and they must continually evaluate their progress and be ready to pivot or adjust their strategies as needed.
If you’re looking to successfully innovate your organization’s business model, your company may need to commit to an updated flow of work and a few best practices.
As the digital landscape continues to evolve, companies must adapt and go above and beyond customer demand to stay forward-thinking and maintain a leading edge.
Business model innovation provides opportunities for organizations to flourish as they find new value propositions and revenue streams, capture novel market opportunities, and eventually scale up. Companies can also leverage digital technologies to develop and refine their business while improving customer experience and increasing profitability.
Although business model innovation — like any other organizational change — is often challenging and risky, having sufficient preparation and practicing a collaborative approach will help businesses succeed.
As we often remind our clients and readers, by embracing innovation, companies can position themselves for long-term success in the digital era. Ultimately, it's about staying ahead of the curve and being willing to explore new avenues to achieve business goals.
If you’re interested in pursuing innovation to enhance your company’s strategy and improve operational excellence, don’t hesitate to reach out to us at hi@mad.co.
